News For This Month: Telephones

Advantages of Using Hosted Telephone Systems

Today, companies are already using forms of communications that no longer need a physical telephone to contact others from distant locations. There are many companies today where dialing a telephone number is no longer done because they have used other means like emailing, texting and skypeing. But there should be a distinction between how companies communicate among their workforce, and how they communicate with their clients, business partners, and other contacts. Using text to communicate with your clients is not a good way of transacting business and most clients would prefer to talk with a live person when it comes to dealing with companies. Many employees also would like to use the phone or speak with a client better than to use the chat tool on the Internet, so he would rather that a client call than post a chat inquiry.

Speaking to somebody over the phone can be considered the highest form of customer service. Your company should consider investing in a hosted telephone system. A hosted telephone network is different from the traditional in-house telephone network in that it has more benefits that the company can gain. Below are some of these.

One great benefit of having a hosted IP telephone system is you do not spend anything upfront. There is no upfront cost because you don’t need to purchase any hardware. You simply pay a monthly service fee based on the type of hardware you have and the features of the network. If you simply rent hardware from your provider then you don’t need to think about its depreciation costs and you save a lot more. Since the hardware is simply leased, you don’t have to pay for its maintenance. Repairs or replacements for telephone is the responsibility of the service providers and they do not usually charge for this. If you own a traditional telephone system, it can cost you thousands of dollars in maintenance fees. This is what you save with a hosted network.
Incredible Lessons I’ve Learned About Telephones

There are a lot more features found in hosted IP systems that in traditional systems. Some of these added features are 24 customer service support, call waiting, caller ID, and advanced telephone features such as voicemail to email transfer, call tracking and name directories. With frequent updates received by hosted telephone networks, their value to their customers is enhanced, which is something you don’t find in traditional telephone systems.
Figuring Out Options

Today there are many ways of communicating to others even in far locations, but if you have a business, the best way to communicate with your clients is through a telephone system. If your business is still using a traditional telephone system, just look at the benefits of hosted system and you will realize that it has a better solution in terms of cost and service quality.

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